We don’t just stand by the quality of our products. We stand by how they make you feel.
If our products don’t make your skin, hair, or lips feel genuinely better - reach out to our customer service team at hello@basic-maintenance.com and we’ll do whatever it takes. We’ll happily send you something else to try, or offer a full refund (minus shipping), or a store credit - with no questions asked other than “what would make you feel better?”
This offer is valid until 30 days after purchase.
A quick note....
Not the "legal" version, the human one.
We offer our guarantee because we want you to feel safe trying something new.
Because we know most folks who find us have tried everything under the sun, and disappointment can start to feel like a habit.
If you ever feel like our products aren’t living up to what we promised — we will always make it right.
But here’s the honest, slightly tender thing we want to share...
When someone writes in frustrated, we don’t know the whole story.
We don’t know if their skin or hair has been depleted for years before using our systems.
We don’t know if they just came off retinol or vitamin C — both of which can make skin reactive for weeks.
We don’t know if they’re still using five other products alongside ours, all pulling their body in different directions.
We don’t know if they’ve given biology enough time to catch up.
We don’t know the history… only the moment we’re meeting them in.
And sometimes that moment is shaped by years of other products making promises ours has to answer for.
We understand that. Truly.
But we’re a small team — real people reading your messages, not a corporate department.
We built these formulas because we wanted to treat people with honesty, with clarity, and with actual chemistry instead of marketing.
So here’s our gentle request...
Please use the guarantee the way it was meant — as protection, not a shortcut.
Not because something arrived a day late.
Not because something didn’t smell like your favorite spa.
Not because two applications didn’t erase ten years.
We never promised any of that.
What we do promise is this...If you use the products as they were designed — consistently, patiently — and you don’t feel a real, noticeable shift in your skin or hair within 30 days, we will refund every penny.
No guilt. No hoops. No defensiveness.
Just fairness.
And in return, we simply ask for the same fairness back.
Speak to us the way you’d want someone to speak to a member of your family.
Give the products the time biology requires.
Let us help troubleshoot — sometimes just a tiny tweak in routine changes everything.
We will always show up for you. We just hope you’ll show up with the same spirit for us.
Warmly,
The Basic Maintenance Team
Ready To Say Goodbye To Skin & Hair Problems - For Good?
--
Minimalism - At Its Most Productive
No Layering. No Fuss!
Clean. Ethical. Impactful.
Easy To Use. Easy To Love!
Science With A Conscience
